At D&VGifts, we strive to ensure that you are completely satisfied with your purchase. If you are not fully happy with your order, we’re here to help with an easy and transparent return and refund process.
You may request a return under the following conditions:
The product is damaged, defective, or incorrect
The return request is raised within 7 days of delivery
The product is unused and in its original packaging
⚠️ Note: Personalized or customized gift items cannot be returned unless they are damaged or defective.
To initiate a return:
Email us at admin@thefashionkart.online with your Order ID and issue details
Attach clear images of the product (if damaged/defective)
Our team will review your request within 24–48 hours
Once approved, we will arrange a pickup or guide you on return shipping
Refunds will be processed under the following conditions:
After the returned product is received and inspected
If the product meets our return eligibility criteria
Original payment method (Credit/Debit Card, UPI, Net Banking)
Processed within 5–7 business days after approval
We offer exchanges only in the following cases:
Wrong product delivered
Damaged or defective product received
Exchanges are subject to product availability.
The following items are not eligible for return or refund:
Customized or personalized gifts
Perishable items (if applicable)
Items purchased during clearance or special sale
Orders can be cancelled within 12 hours of placing the order
Once the order is shipped, cancellation is not possible
For any return, refund, or exchange queries, feel free to contact us:
📧 Email: admin@thefashionkart.online
📱 Phone: +91 8740098280
Refunds will not include shipping charges (if applicable)
D&VGifts reserves the right to reject returns that do not meet policy conditions
Customers are advised to check product details carefully before placing orders
Thank you for shopping with D&VGifts – We value your trust and satisfaction! 🎁
